Dear Client,

The last two years have been very difficult for all of us, especially for the commercial aviation sector, extremely penalized due to the pandemic. All TAP Air Portugal employees have worked resiliently and consistently to rebuild the company and regain its trust.

This weekend was not easy for TAP due to various constraints. Only with the commitment and effort of the teams, both on land and in the air, was it possible to provide the best possible service to our passengers, take them to their destination and normalize the operation. Our thanks to everyone.

There is nothing we all want more than taking Portugal to the world and bringing the world to Portugal this summer. This is our reason for existing and it is to fulfill this objective that we have all been working in recent months.

However, although restrictions on passenger mobility have mostly been lifted, air transport, as well as its structure and complementary services, face a serious limitation of resources at a global level, at a time when flight operations have passed from virtually zero to about 90% of pre-pandemic levels. 

At this moment, we recognize that we are not offering the excellent service that we planned and that we want you to experience with us, given the crisis that air transport is going through and which, according to the most recent forecasts, should not improve in the coming weeks, as a result of the steady increase in leisure and business travel. For all this, we offer you our most sincere apologies.

We guarantee that TAP and all our teams are committed, at this moment, to minimizing as much as possible any inconvenience that may arise during your journey with us, hoping to have a more robust, functional and articulated air transport in the summer of 2023.

On behalf of all our employees, I hope you feel very welcome on board after this long break in air travel, which we have been looking forward to.

We thank you, as always, for your loyalty and we hope to count on your understanding if your trip has not yet met your expectations.

We are doing our best to provide you with the quality, punctuality, and confidence you can expect and surely deserve from TAP Air Portugal as soon as possible.

Hope to see you aboard soon!

Thank you!

Christine Ourmières-Widener 
CEO TAP Air Portugal