TAP receives award for Best Overall Passenger Experience

PAX Readership Awards ceremony was held in Hamburg.

This Wednesday, TAP received the award from PAX International and PAX Tech magazines for Best Overall Passenger Experience in Europe. The award was presented at the 2025 PAX Readership Awards, which took place in Hamburg.

Each year, PAX invites its readers and the aviation industry to take part in the PAX Readership Awards, which aim to distinguish the achievements of airlines in areas such as catering service, innovation in the area of in-flight entertainment, connectivity, the offer in terms of seats and takes into account the passenger experience in the sector.

At the launch of the 2025 edition of the PAX Readership Awards, Jane Hobson, director of PAX magazines, said that “the PAX Awards are more than just recognition; they are a reflection of how the industry continues to evolve and exceed passenger expectations. It's inspiring to see so many pioneers in the spotlight”. Robynne Trueman, the magazines' Business Editor, added that “what makes these awards so special is that they are driven by the people who experience these innovations first hand, our readers. It's a celebration of the industry's commitment to excellence and progress.”

In 2024, TAP Air Portugal received the PAX International award in the Best Cabin Interior Passenger Experience category and, in the Outstanding Food Service by a Carrier category, in the 2019, 2020, 2022 and 2023 editions. PAX magazines, from the Paramount Publishing Inc. group, are dedicated to the aviation sector and are published five times a year.