TAP closes in January with 81% punctuality in the hub of Lisbon

January results are a consequence of the strong commitment to improving punctuality
  • TAP's punctuality in the hub was 81 percent in January.
  • Global punctuality over the same period was 78 percent.
  • In five days, operational punctuality was over 90 percent.
  • Air Bridge, after beginning to operate by jet, had one of the best months ever with 86 percent punctuality.
  • TAP performed 99.5 percent of the flights scheduled for January.
In January, the overall punctuality results of the TAP network reached 78 percent. At Humberto Delgado Airport, TAP's hub, despite five days of low visibility (LVO), due to fog, with a consequent impact on TAP's operations, the Company reached 81 percent punctuality in January, scoring above all competing companies, since the average punctuality of this airport was 79 percent.

The punctuality on the Air Bridge, however, was 86 percent. The Customer Satisfaction Index on the Air Bridge already shows the positive impact of improving punctuality, as well as the introduction of jet planes, having increased by 34 percentage points. The TAP operation was very regular in January: 99.5 per cent of the scheduled flights were made. In five days, the punctuality of the operation was over 90 percent.

And it was over 80 percent in two weeks of the month. During the past year, TAP has implemented decisive action in all areas to improve punctuality.Some of these measures were the creation of an Integrated Operational Control Center, which brings together operational areas into a single space, new teams to manage each flightand the reinforcement of the dedicated handling teams and support equipment. At the same time, TAP started having three spare airplanes in the fleet.

Punctuality remains one of the Company's core objectives for 2019. Even with the known infrastructure constraints at its hub in Lisbon, TAP will continue to increase the quality of its service to offer passengers the best possible travel experience.