TAP Air Portugal Selects TCS to Accelerate its Digital Transformation Journey and Drive Innovation

Following this partnership, Tata Consultancy Services will invest and open a New Airline Digital Center in Portugal to serve also other international carriers.

Tata Consultancy Services (TCS) was the company selected by TAP, following an international tender, as a strategic partner to accelerate the Arline’s digital transformation and technological innovation.

TAP has embarked on a new business strategy focused on becoming a sustainable airline and strengthening its leadership position in the industry. The company selected TCS as its partner for its proven experience in delivering successful digital transformation programs in the airline industry and its extensive portfolio of intellectual property.

Following this partnership, TCS will establish an Airline Digital Center (ADC) in Portugal, staffed with consultants with deep domain knowledge of the airline industry, solution architects and technology experts. The center will leverage the local talent pool as well as TCS’ global teams to build new systems that innovatively use digital technologies to reimagine customer experience and help TAP establish competitive differentiation.

In the future, this ADC will be used as a nearshore center to service other global airline customers of TCS, creating more technology jobs in Portugal.

TCS will also help TAP adopt a new operating model to manage its application estate to drive greater agility and enhance operational resilience. It will also assist in rationalizing and modernizing its architecture landscape, enrich customer experience and improve operational performance.

Christine Ourmières-Widener, Chief Executive Officer, TAP, commented: “TAP is undergoing an ambitious transformation to emerge stronger after the impact Covid had on the airline industry and we need reliable partners on this journey. We selected TCS after a rigorous evaluation process, based on its deep airline industry experience, proven track record of delivering digital transformations and technology leadership. We are confident that together we will drive digital initiatives that enrich the Customer Experience, improve operational performance and position TAP as the airline of choice for our customers.”  

“We are delighted to partner with TAP to accelerate their digital transformation and drive future business growth. TCS is fully committed to make this partnership a long-term success and contribute to the realization of TAP’s business and technology objectives,” said Krishnan Ramanujam, President, Enterprise Growth Business, TCS. “The investments we are making in setting up the Airline Digital Center further strengthens TCS’ position as a growth and transformation partner to clients in Portugal and expands TCS’ footprint in the region.”