TAP extends and expands its partnership with Amadeus to accelerate its digital transformation

  • TAP has renewed Amadeus Altéa Passenger Service System (PSS) and has adopted additional solutions to further improve the passenger experience.
  • The airline will also distribute more personalized content through Amadeus Altéa NDC.

TAP has decided to renew and expand its agreement with Amadeus to support its digital transformation and offer a superior passenger experience.

The agreement encompasses a long-term collaboration of the Amadeus Altéa PSS with the adoption of complementary solutions that cover the traveler journey from booking to flying, including disruption management, merchandising, and efficiency-related capabilities.

Additionally, TAP has also signed for Amadeus Altéa NDC (New Distribution Capability) to enhance travelers’ retail experience by distributing tailored and enriched offers through the channels of their choice. This collaboration reinforces our mutual partnership to enable TAP transformation agenda and continuously deliver a best-in-class customer experience with cost-effective processes.

Sérgio Ribeiro, Digital&Technology Services Director at TAP said: “Our industry is undergoing a digital revolution, and TAP is committed to staying at the forefront of this transformation by offering the best tools and products to its customers and employees. Thanks to this new agreement, we will be able to empower our customers to better manage their trips while giving our employees the capabilities to enable better processes and ultimately improve our quality of service . NDC also brings added capabilities to offer a more tailored experience.” 

Maher Koubaa, EVP, Airlines, EMEA, Amadeus said: ”We are pleased to strengthen our relationship with one of the leading European airlines. TAP and Amadeus share the same objective of striving to improve the traveler experience through innovative products, digitalization and technological excellence.”